Reported By: Sanchit Puri
Contact information:
https:// thrillophilia.com Jaipur
Ticket No – BKDMGCLLKXS
A company that has looted the customer’s money and refuses to return it even after agreeing that money will be refund for the services not provided by them.
This is a review of our family Singapore trip. As customers, we have been cheated by them despite paying 1.63 lakhs as per timelines given by this company. Had booked their package on 13 Oct 23 (Refer Photo 1 of Booking). At last minute, they refused to give us promised activities that were expensive, despite taking money for those activities. They said that tickets were not available. Surprisingly, when we went to sentosa website, the tickets were available. Finally, I had to buy the tickets second time despite paying money for those activities to Thrillophillia.
Worse is, the refund amount stated by the company is just 20% of the cost. They have repeatedly refused to share the cost breakdown of activities to customers.
Even worse is that the refund amount has not been given to me even when more than one year has passed. My refund amount is Rs 35,000 to Rs 40,000 which is still kept with Thrillophillia and with no response from their side, it is definitely an act of cheating & thieving their customers.
Their reps stopped picking calls or responding to msgs after the first installment was paid. What they did to me is as under:-
They promise cheap tours initially and then cancel at last moment. They also don’t refund the amount for services they couldn’t provide. The same can be understood from what happened. The REFUND THEY STATE IS EXTREMELY MEAGRE AND THEY TROUBLE THE CUSTOMER BY NOT EVEN PAYING THAT.
My interactions primarily involved Mr. Rishabh, Ms Sonakshi from the sales team and their boss Mr Rishabh Sharma. Before making the payment, they were actively contacting me, but once I booked the trip, their responsiveness suddenly dropped. At last minute, tickets were cancelled by them. Desperate to connect with the sales team, I attempted to reach out to all above people, but they blatantly ignored my calls and messages in both group and personal chats, despite being online. Finally, I bought tickets from open market in Singapore at same price which I had paid to Thrillophillia. However, the refund amount between Rs 35,000 to Rs 45,000 is yet to be paid even after one year has elapsed. Every time I contact thrillophillia, a new executive calls and provides no resolution. Every time I have been asking for the matter to be escalated but no response is received. My last communication was on 28 Sep 24 when Mr Arpit Aggarwal during his night shift. He called up from their call centre promising resolution & when I didn’t agree to the meagre amount which he was offering, he started misbehaving. He also said that his senior, Ms Priyanka, will call on the next working day ie on 30 Sep 24 but that call is still awaited.
Isn’t this absolutely inconsiderate !!!
Can I expect any responsible senior from Thrillophilia to call back and resolve the issue?
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