Vplak.com – used, non functional , colour mismatch product sold

Reported By: tomjerry

Contact information:
Vplak.com
H-1655,Sec-45,Near Huda City Center Metro station Gurgaon-122001

I had ordered a Bluetooth keyboard from the website vplak.

I received a black one instead of the white colour I had order.

The keyboard was in a used condition and it’s Bluetooth was not working.

I received the product on 09/08/19
Upon finding the issues the very next day
On 10/08/19 I lodged a Return and Refund request.

Didn’t get a call or message for four days
So, I had to call them on 15/08/19
Told it was independence day, so I should call the next day.

Upon calling on 16/08/19 I was informed that a person would be sent to collect my package on 19/08/19

No one arrived

I called the customer forum once again on 21/08/19 Now I was told that a refund is not possible, only a replacement
Since it has been over a week of delivery.

The customer care deliberately did this.
I want a refund

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