Reported By: tomjerry
Contact information:
Vplak.com
H-1655,Sec-45,Near Huda City Center Metro station Gurgaon-122001
I had ordered a Bluetooth keyboard from the website vplak.
I received a black one instead of the white colour I had order.
The keyboard was in a used condition and it’s Bluetooth was not working.
I received the product on 09/08/19
Upon finding the issues the very next day
On 10/08/19 I lodged a Return and Refund request.
Didn’t get a call or message for four days
So, I had to call them on 15/08/19
Told it was independence day, so I should call the next day.
Upon calling on 16/08/19 I was informed that a person would be sent to collect my package on 19/08/19
No one arrived
I called the customer forum once again on 21/08/19 Now I was told that a refund is not possible, only a replacement
Since it has been over a week of delivery.
The customer care deliberately did this.
I want a refund