I had purchased a Xolo Q1000s mobile from amazon india and fased problem with the display from the day 1 I received it.
It display was flickering by its own and at one point of the screen there was no touch sensitivity. Although I informed
them in the beginning I managed to work with it in the same condition for 1 month, but however on Jan 4 I gave it for
service in iGlobe Systems which is the authorized service center for Xolo in Chennai , Tamilnadu and they said it will
take about 2 – 3 weeks to have the problem fixed. Later I received a call from them saying that it has been resolved and
when I went to collect the mobile I could see that they have not even checked my mobile and it was there exactly as how I
have handd to them. I then explained them the exact problem and they said they eill have to sen it to bangalore to have it
fixed. I then escalated the issue to the Xolo Customer Care and spoke to there senior supervisor by the name Harbider who
said thet he would be this resolved and later by Jan 28 they happen to dispatch the phone to Chennai giving a status that
the mobile has been fixed and kept alright. Later on Feb 4 when I went to collect the mobile the problem was still
existing and had to give it back again the second time. To be more precise the people in the service center are not at all
aware of the mobile technology and dont even know how to trouble shoot a minor problem.
I then had to escalate this again to Xolo Customer Care and spoke to the same Harbinder again and he has asked time for
another 1 more week to get this fixed. But the worst part is not one of them from the customer care is able to give us a
proper status or intending to help the customer . They all have their usual wordings and tempates they have learned during
their training period and keep telling the same story again and again.
My hope on having the mobile fixed is fading out and request and seek justice from the authority here. Any help in this
regard would be highly appreciated and would be grateful for the service given to the common people.
Work order Number : 310000199480
Model : Xolo Q1000s
IMEI No : 911329850055386
Xolo Care Details : F1 Info Solutions and services
co iGlobe Systems Private Ltd. 36A Rai
Chennai
044 – 43216911
Dear Mr. Gomes,
Greetings from XOLO!
Thank you for sharing your feedback with us.
This is in reference to your post dated 09th Feb’2014 regarding your XOLO Smart Phone (Q1000); we trust that your issue has been resolved and your device is performing as per your satisfaction.
For further query or feedback, please contact with us back at [email protected].
Thanks and Regards,
Pankaj Arora
XOLO Care
[email protected]
http://www.xolo.in
My xolo A600. Worst service. Almost 3 weeks. no word about mobile. Submit in Deprosys Center in Chennai.
Customer care fellow. Worst response.
Dear Mr.Bijju,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is in reference to your email dated 04.08.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Bharti Singh Rawat
XOLO Care
http://www.xolo.in
my xolo q 1000 opus 2 months repring center he but very bad service xolo center and my phone not take me so plz reper my mobil
Dear Mr.Patel,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is in reference to your email dated 15.07.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Bharti Singh Rawat
XOLO Care
http://www.xolo.in