Xolo – xolo phone stopped working after 1 month of purchase and since then its in xolo service center for more then a month

I purchased xolo q700 on 29th oct 2013, my phone completely stopped working on 5th dec 2013, i took it to xolo service center in bangalore on 7th dec 2013, I called them on 9th dec to know about the status of my phone, they sai i can come in the evening and take my phone, by the time i reached there my phone was not repaired, then they asked me to come again tomorrow, when next day i went there they said me ts not repaired and we need to send it to the hardware service center and within a week I will get a reply from them. but now its one month i didnt get any reply from them. And when i try to call to the service center they are not picking the phone and when i call xolo customer care they says they dont have any update on this. I have bought this phone from flipkart at 9999/- and now i feel i wasted my money. My complaint registration number is : 310000172595

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  1. Dear Mr.Nigam,

    Greetings of the Day!

    Thank you for addressing your grievance to us.

    This is in reference to your email dated 08/01/2014 regarding XOLO Smartphone Q700 .We trust your complain has been resolved and no further issues at your end.

    For any further query or feedback, please contact us at [email protected]

    Warm Regard’s
    Bharti Singh Rawat
    XOLO Care
    http://www.xolo.in