XS REAL

I have Booked a Individual villa in Villa Boutique Project by XS Real in OMR Padur,Chennai on 8/8/13. After receiving the documents from them only I realized that they didn’t get DTCP approval for layout. I applied for loan in IOB by mentioning the above reason the bank rejected the loan approval. When I went back to the builder and asked him to pay my booking advance Rs 10,50,000 back they are not giving back the money till date by giving variable reasons. It’s our hard earned money. I believe in our legal system and expect proper justice.
I am a doctor, Radiologist. Busy in my daily schedule. For the past two months I am keep on calling them. They are not at all responding. I do have other commitments because of this I cannot book another house for my parents. Who wants to settle near me. My daily routine is affected because of this. I afraid that I may not get my money back. This caused me sleepless nights and because of this I am suffering from hypertension and depression.

8 thoughts on “XS REAL”

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  1. I visited sienna last week(April 2014) and I see there is good progress. There are few things that needs to be addressed immediately 1. Road access from main road to flat(For moving in things). There are NO TREES from main road and the place is too dry in summer, NOT ENOUGH LIGHTING facility. I noticed that security personnel are so careless and they let people inside XS REAL without enquiring. Hope once sienna is completed, there will be strict security check. I wish CCTV cameras are installed in prominent places around the apartment. I currently stay in rented house(Another MSB project in PADUR) and I am not able to keep my shoes and even milk sometimes goes missing!!!

    I got my house handover letter and my house doesn’t seems to look like brand new house
    QUALITY IS NOT AS PER STANDARD!!!! Painful to see flat when we made huge investment. I want to personally meet owner of XSREAL. Also noticed there are lot of communication gaps between customer service and marketing team.

    Following are the faults we have seen in our new flat and are raised to customer service:

    1. Paint stains on all switch panels.
    2. The brown paint in the front foyer on the arch seemed to have leaked. Please rectify.
    3. EB panel has dents and scratches.
    4. Main door peep-hole is blurred
    5. Main door when closed is not firmly closed.
    6. Main door when open hits the wall and has made scar on wall.
    7. Wall paint is very thin looks like only single coat has been done. We could clearly see the cement surface. Please do another coat.
    8. Windows,doors and bathroom tiles are unclean. They all have paint patches and fingerprints. Also the sliding space has lot of dust.
    9. Brownish stains on the foot of bathroom door frames.
    10. Almost all the bathroom fixtures have rust. Please change them.
    11. It seems like someone has been using the toilets. This is unacceptable. All lavatories needs thorough cleaning
    12. Common bathroom and 3rd bedroom doors are very hard to open.
    13. In the bedroom without bathroom, floor tiles in the wardrobe area has red color stains. Try to remove those stains or replace the tiles.
    14. Finger prints on walls.
    15. Balcony doors are not locking properly
    16. 3rd bedroom frame broken cheap wood quality
    17. Gap in door frame and tile in common bath. No proper finishing.
    18. Flush tank in MB bath is not fixed properly.

    I am attaching pics of the my house that was given to me for PRE-inspection after getting handing over letter. I am frustrated seeing my condition of my house. Even after complaints rectification, the way in which they addressed my grievances are really bad!!! I am upset and the way the treated my house is unbearbale. Most frustrating thing is workers have used my toilets and builders have used my house as store room. NEVER EVER INVEST IN FUTURE WITH THIS BUILDER!!!!

    1. Dear Padmah

      I saw your post on Mouth shut and had sent a comment which said that as per the XS real people the complaints has been resolved to your satisfaction

      You have not responded. I presume you have no grievance as I am a home seeker and your reply would be appreciated.

      You can reply to this communication of mine

      Regards

      Krishnan

  2. Customer care people say that they are here for “documentation” and Sales people are pointing customer service. When asked for meeting with XS REAL HEAD, they refused to book appointment and they keep saying some or other reasons.. I really dont know if the CEO/MANAGING DIRECTOR of XSREAL knows whats is actually happening their projects. I wish the head of XSREAL HELIOS address the concern/my complaints. NEVER EXPECTED SUCH A WORST QUALITY WITH THIS GUYS!!!

  3. Xs real sienna worst quality given during handover. NEVER Invest with this builder. Worst team!!!!

  4. I visited sienna last week(April 2014) and I see there is good progress. There are few things that needs to be addressed immediately 1. Road access from main road to flat(For moving in things). There are NO TREES from main road and the place is too dry in summer, NOT ENOUGH LIGHTING facility. I noticed that security personnel are so careless and they let people inside XS REAL without enquiring. Hope once sienna is completed, there will be strict security check. I wish CCTV cameras are installed in prominent places around the apartment. I currently stay in rented house(Another MSB project in PADUR) and I am not able to keep my shoes and even milk sometimes goes missing!!!
    I got my house handover letter and my house doesn’t seems to look like brand new house
    QUALITY IS NOT AS PER STANDARD!!!! Painful to see flat when we made huge investment. I want to personally meet owner of XSREAL. Also noticed there are lot of communication gaps between customer service and marketing team.
    Following are the faults we have seen in our new flat and are raised to customer service:
    1. Paint stains on all switch panels.
    2. The brown paint in the front foyer on the arch seemed to have leaked. Please rectify.
    3. EB panel has dents and scratches.
    4. Main door peep-hole is blurred
    5. Main door when closed is not firmly closed.
    6. Main door when open hits the wall and has made scar on wall.
    7. Wall paint is very thin looks like only single coat has been done. We could clearly see the cement surface. Please do another coat.
    8. Windows,doors and bathroom tiles are unclean. They all have paint patches and fingerprints. Also the sliding space has lot of dust.
    9. Brownish stains on the foot of bathroom door frames.
    10. Almost all the bathroom fixtures have rust. Please change them.
    11. It seems like someone has been using the toilets. This is unacceptable. All lavatories needs thorough cleaning
    12. Common bathroom and 3rd bedroom doors are very hard to open.
    13. In the bedroom without bathroom, floor tiles in the wardrobe area has red color stains. Try to remove those stains or replace the tiles.
    14. Finger prints on walls.
    15. Balcony doors are not locking properly
    16. 3rd bedroom frame broken cheap wood quality
    17. Gap in door frame and tile in common bath. No proper finishing.
    18. Flush tank in MB bath is not fixed properly.
    I am attaching pics of the my house that was given to me for PRE-inspection after getting handing over letter. I am frustrated seeing my condition of my house. Even after complaints rectification, the way in which they addressed my grievances are really bad!!! I am upset and the way the treated my house is unbearbale. Most frustrating thing is workers have used my toilets and builders have used my house as store room. NEVER EVER INVEST IN FUTURE WITH THIS BUILDER!!!!

  5. I am attaching pics of the my house that was given to me for PRE-inspection after getting handing over letter. I am frustrated seeing my house hanover condition. Even after complaints of rectification, the way in which they addressed my grievances are really bad!!! I am upset and the way the treated my house is unbearbale. Most frustrating thing is workers have used my toilets and builders have used my house as store room. NEVER EVER INVEST IN FUTURE WITH THIS BUILDER!!!!

    Customer care people say that they are here only for documentation and Sales people are pointing customer service. When asked for meeting with XS REAL HEAD, they refused to book appointment and they keep saying some or other reasons.. I really dont know if the CEO/MANAGING DIRECTOR of XSREAL knows whats is actually happening their projects. I wish the head of XSREAL HELIOS address the concern/my complaints. NEVER EXPECTED SUCH A WORST QUALITY WITH THIS GUYS!!!

    DOOR QUALITY IS WORST!!!!CANT IMAGINE THAT IT IS BRAND NEW HOUSE