Carrefour Reviews & Complaints

Reported By: libell

Contact information:
Carrefour
Dubai, United Arab Emirates

Dear Carrefour,

I bought a cellphone model XIAOMI REDMI 4A last June 24, 2017. For the last two (2) weeks, I am not able to receive call and make calls with this phone. I tried changing SIM card and still I cannot make calls. I went to the customer service in Burjuman Carrefour, they have tested the phone and first try, they cannot call me, and 2nd try, a miracle happened, I received the call and can make calls now. They told me that if the problem comes back, I will just give it to them again to have it checked. I went home after that, and when I arrived in the house, again I cannot make and received calls. Please note that I live very far from Malls and Carrefour with customer service area. For you kind info, I live in Silicon Oasis. What troubles me the most is that the customer representatives in Carrefour and the salesman as well told me that they received a lot of complain with this Model of phone. And when I went to the Burjuman Xiaomi store upstairs, they told me that this model has a problem and most of the people encountered it as well. Carrefour customer service representative told me that the minimum time to have the phone fixed is 2 weeks and maximum 1 month. 1 month?! I bought this cellphone so that I can use it, not wait for it for 1 month to have it fixed and who knows if this phone will work properly or will encounter another problem again. With the information I got from Carrefour Salesman, customer representative, XIAOMI Burjuman salesman, I do not trust this brand and model of phone again. If you knew the phone is defective, why are you still selling it to people?!!! I know that the refund policy is 7 days, but I demand a refund because I do not trust this brand and model which is a defective and you have advertised and sold it to many people up to this day.

Yours Sincerely,

Libelle G. Iligan