Beam Telecom / ACT – Poor customer service – act chennai

Beam Telecom / ACT Reviews & Complaints

Posted On: 29/08/2016
By: JS@P

Contact information: Beam Telecom / ACT
www.actcorp.in
Chennai

The inbound wire has been cut for 3 weeks now so i have not internet. Everytime i talk to a customer service i get strange reasons for not fixing this
1. Corporation has not provided permission (For what??)
2. Port from which your wire is connected has issues
3. There are server issues in your area
4. Technical service will get back to you
5. Best of all “we do not know when the issue will be resolved”

My neighbors have the same act connection, it is just a matter of replacing the wire!!!

I have no way of escalating the issue as i have sent emails to
1. Nodal officer – kumar reddy – nodalofficer. [email protected]
2. Appellate – priya narayan/suresh babu – appellate. [email protected]
There is simply no response from the above guys, i think it goes to a email box which no one reads.

I had paid 1 year charges as payment (My mistake) else would have terminated the connection 1 week back.
I am in suburb of chennai and my biggest mistake was to abandon bsnl and go for act.

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