Order number DX-BGUO-9145334-100416 was supposed to be delivered by 10th April through express delivery but was never delivered even after full upfront payment of 267 rupees. I contacted bigbasket customer service several times. They acknowledged with Ticket No:6192031 and said they are looking into it. No progress or update for more than 4 days. Very unprofessional service. This merchant is unreliable and definitely not to be trusted with payment before delivery is received.