Bigbasket.com — Order not delivered

Made an order for almost 4000 bugs which included some of party stuff, order was suppose to be delivered 7:30pm called, till 7:30 no one called back so had to call there customer care who said its delayed and the guy is like 2 km from my place said will be there in 15-20 min i was like ok that fine. till 8 no call no delivery called back again guy said sorry sir its delayed will be there by 8:45 pm i am making a promise and all those nonsense .again no delivery called again at 9pm spoke to supervisor said will track the delivery and call me back in 5 min same story no call back done .. had to call again and there were my friends sitting hungry so finally called at 9:30 pm spoke to mithesh ask him to cancel the order he said upon cancellation i have to wait for 7-8 days for refund. without knowing some one might be on a budget 4000 rs is the entire months grocery. said to do it anyway he said it can’t be done at all at last the entire evening calling them at last, thanks to 24*7 store in delhi atleast i could feed my friends with something.. worst service ..worse then groffer’s … should never buy with these online store’s the . the grocery store around the streets are ways better then them.

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