Reported By: Deepanshu
Contact information:
Bootsandbeyond.com
They are really pathetic, PURE SCAM, i was not satisfied with product quality and their size 7 was even bigger than size 8. I placed a request for refund with in 7 days but they did not respond. i was in no mood to back off. and after fighting for more than 3 months i got my money back.
they took more than 15 days to schedule my return.
After that for more than 30 days no one came to pick up the shoes.
then they had the audacity to say that pick up guy came but i was not available so now i have to send it to them on to which i fought with them and ask them to share the details of pick up agent and the time he called me to pick up.
Post that they again scheduled the pick up and after 2 month, my shoes were picked up for return but its still not the end of the story
i didnt get the refund for 15 days even after my shoes were picked up. i called them like 100 times and when i was lucky enough to connect they said in our system it shows that your shoes are not yet picked up.
i lost my mind this time and i told them i have proof of everything over mail and i am filing a complaint on consumer portal. i even reached out to a portal online where they takes consumer cases.
but fortunately before initiating the process through a lawyer i got my refund.
they are PURE SCAM and I am never going to order anything from any new start up till they have a customer friendly return policy
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