Carrefour Reviews & Complaints

Reported By: Cherian febin

Contact information:
Carrefour
Carrefour Electronics Dubai

Hi,
Complaint reference number- Mobile Replacement /service request no.2362716
I am writing this to complain about a mobile phone that I have purchased from your store Moto g5.
I’m a regular customer of your store.
On1-10-2017, I bought a brand new moto g5 mobile.However upon one week of using it annoyable overheating issues started to appear, mobile gets overheated while charging, and this continues for the last 6months.Unfortunately last week mobile burst out into pieces due to over heating.

I bought this product for gifting purpose.And this incident made me so panic.This can even became more challenge to the life of the user, like the user might get burned when battery overheated, while the phone was stored in the pocket or might burn his ear, while he is on phone. I don’t want to continue this risk.

I have bought many items from your store, and have always been pleased in the past.However with this item I’m disappointed and would require you to replace this with different model.

I have already returned the mobile phone in your store to be replaced with other model.I’m ready to take any other model rather than moto. If the amount is greater than the current purchase amount the excess amount i am ready to pay And if you are not ready for this replacement, I insist on getting a refund of my full payment.

Please find attached the pictures of the burst mobile for your reference and understand the seriousness of this issue.