CarTrawler Reviews & Complaints

Reported By: Yeonjin

Contact information:
CarTrawler
United Arab Emirates

– Booking Reference: AE979589080
– Pick up point: Dubai international airport (Terminal 3)
– Pick up time: 20:30, May 27 2018

Hello, I am really upset with your taxi service I have booked through Emirates website. I have never heard of your company name & just booked airport pick up service through Emirates. I could use Uber taxi but I wanted to minimise the waiting time that is why I booked the service in advance.

The flight arrived on time, but I could not find my name among taxi drivers.
I waited almost 30 minutes with my family (I have a little baby too) and eventually I had to call the taxi company.
I am told by them I have to wait another 30 minutes. What an absolute joke!!!
So I said no way I will spend another 30 minutes, and instead I had to book Uber.

This is 100% your fault that the taxi driver did not turn up on time & did not advise the passenger about the delay.
If I did not call the taxi, I would probably wait who knows how many hours…!!!

This is my first visit to Dubai, and you absolutely ruined my 1st day in Dubai.
I got blame from my family for this… Why should I get the blame for which I did not do?

Anyway, after arriving in the hotel, I tried to log my complaint through your website and system error keep occurred!
And now I have managed to find this email address that is why I am emailing you now.

I have not heard anything from you after the incident & I want full refund ASAP!!!