Cartrawler Reviews & Complaints

Reported By: Yaseralnasri

Contact information:
Cartrawler
Dubai, United Arab Emirates

cartrawler.com
Dear CarTrawler,

I am writing for you to complain about Booking Ref: AE786465720.

My brother rented a car from you and the agent refused to give him the car. Now, you might have misunderstood the situation. So, lets make sure you have it right.

My brother showed up at the time of pick-up with his Master Card. However, your agent said he can’t accept it as the numbers on the card are not craved, rather printed on the card.

When I submitted a case to refund me the money, I received an email with case number: 00629584. The email explained that I will not get my money back because I failed to meet the credit card requirements.

I looked up the confirmation email and the travel reminder email, but I didn’t find a term stating that master cards with printed numbers on them would not be accepted. I also looked up the terms and condition on the following website, where it states that you accept MasterCard (not debit or prepaid), but nothing about not accepting master cards which have their numbers printed on them: https://customer.cartrawler.com/s/prod-rentalconditions?portal=Default&booking=AE786465720&email=SALLOH10%40HOTMAIL.COM

Therefore, I demand that the manager email me to discuss the case. I also request the full refund. Otherwise, I will have to file a lawsuit in my local jurisdiction.

Regards,
Yaser Alnasri
[email protected]