Cleartrip Reviews & Complaints

Reported By: Francely

Contact information:
Cleartrip
United Arab Emirates

On april 16 i booked a ticket for my 2cousins manila to dubai but unfortunately due to they are on visit visa the imigration declined them to exit in philippines. April 17 i called cleartrip to inform thesame and they it will be considered as nos show and it will take 45 days for the refund they have to wait the pal airlines to revert back to them, on May 5th i called them just to check the status they said they will follow up from pal, today i called them again they sai they will follow up again, i asked them when is the last time you follow in pal airlines they sai on may 5. So meaning if i will not call them thay will not follow up drom the airlines. I called pal airlines and i gave the passenger ticket number and names an they said that they dis not receive any emails from cleartrip or call for thesame. And pal airlines clearly mentioned that since it is ofloaded from imigration cleartrip doesnt required any approval from their end and cleartrip can refund the ticket immediately. I called cleartrip again and the agent said that she have to call the pal airlines first then she get back to me after few minutes saying that today is sunday and no office for them but i just spoke the pal airline on thesame day. Agent told me that he will call me back today but she did not call me back till now!!! I feel hopeless and helpless on this case because its morethan 45 days already and no action taken!!! Is this a kind of customer service that cleartrip is providing???