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Dubai First – card not cancelled

Dubai First Reviews & Complaints

Reported By: jothiswar ashok

Contact information:
Dubai First
uae, United Arab Emirates

I am Dr.Ashok. I have cancelled my card on 14 August 2017 because of job shift and left the country on 24th August. I was told I will get a call from bank in 3 working days and did not get so. When i was in the USA I got a mail stating i have to pay late payment fees and membership fees. I sent a mail on 10-10-2017 explaining i was in USA and did not get a reply. I told my friend in AJMAN to pay a sum of 200/-DHS (he paid on 4th nov 2017 ) since i was coming back and did not want any legal hurdles. I called Mr.Rinaldo on 8-11-2017 at 5.24 pm and explained the above matter and he told i will get a call in 3 working days and did not get so, so i called Mr.Ibrahim on 12-11-2017 at 11.40 am and told i am leaving the country on that date, he assured he will place a request for card cancellation. I came back on 30-11-2017 and called Dubai 1 st on 3-12-2017 at 5.50 pm and spoke to Ms.Ramali-She told the card is already blocked and told i have to send a mail to Dubai 1st customer care so they will do the needful.
I feel the professional attitude of the bank is the worst i have seen. Why was the card not cancelled the first time i called, i was in the country for 10 days. If there is still any courtesy I expect the bank to refund the 200/- AED I have paid.
So far i did not get any reply or answer from your side. I should expect this attitude from your bank as my previous experiences say.

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