Dubai First Reviews & Complaints

Reported By: myka roq

Contact information:
Dubai First
United Arab Emirates

Dear Sir/ Mam,

I would like to complaint about the issuance of the clearance letter. Emirates Islamic buy-out the credit card and we were informed from the branch that it will only take 7 to 10 working days to get the clearance letter, the cheque has been given 28th of March, we called the customer service 31st of March to inquire when can I possibly get the clearance letter but we were informed that only after 35 days. I spoke to one of the agent we know and she told that it will only take 15 days since it is a buy-out. I am so confused and dissapointed as we need the clearance letter at the soonest for us to apply for another financial facility in another bank. As of this writing, the cheque has been cleared. Could you please expedite our request.

Thank you.