Emirates Airlines Reviews & Complaints
Reported By: Gautam Gambhir
Contact information:
Emirates Airlines
emirates.com
Skywards number- Ek 270839766
Flight no-EK 512 dated 14-07-2018 from ROME to Dubai
SEATS- 40 A AND 40 B
booking reference-1762562743754
Passengers name-Mr Gautam Gambhir and Mrs Aparna Manga
We were on a flight from Rome to Dubai yesterday when we checked in2 baggage and had two hand baggage . We were well received by a lady in one of the counters who gave us boarding passes, . We went ahead for security check up where I found out that I had a bottle of wine . I decided to return back to the counter and check in another small bag of mine which contained the wine. I went to one of the online counter(there were all total 2) and met with a lady who couldn’t even understand English and just after one small conversation where I was trying to explain her that I want to check in another baggage because I have a wine bottle in my bag she started speaking something in ITALIAN and also said very RUDELY in English ” WHAT IS UR PROMBLEM” . She called another man called ‘ MARCO’ who understood what I had to say and I said let me go one side and put somemore stuff in the hand baggage I wanna check in from my other hand baggage . When I am goin back to one side Marco started speaking loudly ” PUTO PUTO” and pointing towards me . I found this behavior of both of ur Staff extremely Racial and pathetic. I was totally disgusted. When I returned back to the counter of the same lady she then smiles and tells me ‘ O this is wine, u have to wrap the bag and then give me” . When I asked why didn’t u tell me earlier the same thing she had no words. This was another sick act of her which was totally racial and rude. I cant express you the disgust I felt then and what I am even feeling now when I am writing u this complaint . It took me 30 minutes to come back with the shrink wrapped small bag and I went to the other online check in counter and got it checked in. I asked the lady at the counter name of the other lady who was rude and pathetic. she called ‘ MARCO’ again who refused to give me any name including his. I located a man wearing a Emirates Uniform and told him about everything and surprisingly he told me they are not Emirates Staff. I felt so low and disgusted on my whole flight to Dubai. I mean in this Age of the world and with a world class airline this is what u go through just because my colour is Brown. Just because I don’t speak Italian and the other person doesn’t understand English. Honestly the west is such a insecure place just because of Sick, low thinking people like your staff I had to deal with. My wife discouraged me to even file a complaint but I told her I am doin this not only for myself but also for several people who deal through similar behavior everyday.
I am eagerly awaiting to know what steps you guys want to take after you have received my complaint.
Thanks
Gautam Gambhir
0091-9910807560