Etisalat Reviews & Complaints

Reported By: Yena1211

Contact information:
Etisalat

I have add 1 day unlimited date package through Smile application, as you can see from my attachment that there has no such as mentioned that my original monthly date package need to finish thus u can enjoy my 1 day unlimited date package. I was not aware and I missed use more than 1 GB Date from my monthly package, and I was surprising to hear from call center agent that u need to finish all your monthly data in order to use unlimited package. It is fully unexceptable, should refund my smile point back as well as the amount of data usage which I miss used by unclear term and condition mentioned before you selling any of your product.

AND SUPRISINGLY THEY RETUURN MY SMILE POINT BACK, AND SEND MASSAGE SAID YOUR COMPLAIN IS SUCESSFULLY RESOLVED? AND CALLED ONCE ONLY I WAS UNABLE TO PICK UP AND NO FURTHER FEEDBACK NEITHER ANYONE TO SEND EMAIL BAVK TO ME? I have clearly mentioned that I have missed use my data as assumed that I have unlimited daily data. It is truly cheating against customers without any clear terms and condition. It is extremely not acceptable.