Etisalat Reviews & Complaints

Reported By: anjali thapa

Contact information:
Etisalat

Date – 7 Aug 2017
Client No -0563153651 (now with DU)
Full description – Request you to kindly considered this as a feedback too.

4 months back i had port my no with Du .on 7 Aug my no was barred and when i called customer care they said i have an outstanding balance when i asked why they didn’t notify me they have no answer except sorry.
when i asked to check about my details the representative told me that etisalat has blocked my email id also
when i check that online as i am an Elife customer too and paying 399 every month no account and outstanding i can see as they barred the service on my online account too .

question is how come a customer will aware whether they have outstanding until unless we don’t receive any notification?

secondly if i was paying for my service on a monthly balance why i will keep 100 200 as an outstanding?

it was your responsibility to notify a customer that we have an outstanding like you call us most of the time for new offers.

since yesterday i called etisalat and du 3 4 times and except sorry they only have one answer
WAIT for 2 hrs, 12 hrs and now i have been told to wait till 24 hrs.

i am very disappointed etisalat with this kind of service also improper information from different representative.