Etisalat Reviews & Complaints

Reported By: Varun Khanna 8449

Contact information:
Etisalat

I have an Eitsalat mobile.

My mobile outgoing calls & data services were barred since Tuesday without any notification, sms or call from Etisalat. I have been paying my mobile bills on time. On verification post various calls to Etisalat Customer Service, I have been informed the same is due to non payment of a linked land line. This land line & e-life account was closed & disconnected over 15 months ago.

Please note the below:
– This land line number was disconnected in March-2016.

– My mobile was barred for outgoing in Dec-2016 stating non payment of land line & e-life which was back then already closed over 9 months ago. Once again, no intimation or sms was made by Etisalat. Besides, why did Etisalat wait for 9 months before coming to the customer?

– Further, in Feb-2017, I have visited the Etisalat, Al Twar Centre. There the entire details below were discussed the Manager there.

– I informed of the incorrect services & misguiding of the Etisalat service executives who first claimed there was no lock in period of the E-Life services, which actually was not the case.

– Thereafter, when a call for disconnection of services was made in March-2016, the call was noted by the customer executive & confirmed the same will be done on call & no visit to a customer centre was required.

– Thereafter no information was provided, thereby assuming that the services were cancelled. Nothing was received from Etisalat for over 9 months. That proves that the services were cancelled & all was closed.

– 9 months later the mobile number used to register the land line, was disconnected for the land line / e-life services for non payment of 9 months – for those 9 months when no usage was made & actually the account was closed.

– All the above details were discussed & noted at Al Twar Etisalat Centre in Feb-2017 & the ENTIRE outstanding was waived off.

– Further, the Etisalat Manager at Al Twar also confirmed that no barring on mobile services can be done due to any landline or other services outstanding amounts.

– Now, post 5 months, once again my outgoing has been barred due to an outstanding showing on the Etisalat systems towards the same landline on which all outstanding amounts were waived off due to Etisalat employees’ mistakes & providing wrong information through out just to gain new customers.

– Further, please note that the services have been barred without any sms or call from Etisalat.

– On 4th July 2017, I have spoken at length to a customer service executive who transferred my call to his supervisor.

– After over an hour long conversation with the supervisor, he confirmed that the outstanding will be waived off and the mobile services will be reactivated by the end of the day. A customer complaint number was provided by him as well. However, no services were activated.

– The next day I called the Etisalat & was given the same story of non payment & was asked to send a detailed email & the services would be resumed within 24 hours. The email was asked to be sent to:
[email protected]. I did the same, however nothing post 24 hours. Further, after over 24 hours, I received a failed delivery status of the email. The customer executives say the email address is correct.

– I called up the following day again & was once again given the same story with only a complain number in the system & no further details now being told that what all was told earlier was false by the earlier customer executives and now this will take 7 days at least with no guarantee that the outstanding will be waived. Please note – the TOTAL outstanding was waived off in Feb-2017 so no reason why ANY amount should now show outstanding in the Etisalat system.

– I received a call from a customer executive who asked for the whole story again & even after saying the same things & getting frustrated with every call & every new customer executive I speak to, my mobile services have not been reactivated yet.

– Please note that the amount was waived off only because of wrong information by customer executives AND the details not being updated by the customer executives in the Etisalat system properly. All the calls with customer executives were verified based on the recorded calls by Etisalat themselves which was called back to me & confirmed that we were right in our complaint.
Further, why did Etisalat wait for 9 months to collect outstandings of over AED 5, 000? Why are the Etisalat Sales/Customer executives providing wrong information regarding locks in & disconnections just to get more customers?

Many customers of Etisalat are going through the same problems. Absolute harassment over services by Etisalat is causing frustration to its users. This will only ensure that people find another alternative to Etisalat.