First Gulf Bank [FGB] Reviews & Complaints

Reported By: ranrrk

Contact information:
First Gulf Bank [FGB]
dubai, United Arab Emirates

I am Rajeesh, and I am unluckily a customer of FGB credit card. The sweet offers and cautious messages from the customer care executive compelled me to register further for credit shield that gives an insurance to the customer and family in case of death or termination from job.

Everything was fine until i lose my job in Mar 2017, I informed the customer service by phone and the first thing they did was blocking my card from further usage. How ever it was a supportive cautious step from the bank to avoid going in further debts, even if it gave a financial lock to my expenses.
I approched the bank for further action and as per them I submitted all the documents and also they intimated that they cannot insure everything but some part of my statement every month.

Even after my card was blocked I am getting statement till date with all the penalty and financial charges included in that. Later the collection department threatened me for payment and as per them I paid three minimum payment even after my card was blocked and borrowing from my friends.
06 months passed and I have not yet received any benefits for the credit shield and now they are telling that the credit shield is not their responsibility and I need to go to alfuttaim for insurance.

They cheated me and still cheating many of us, because for credit shield the executive of FGB called me and now they are not responsible.

I have decided not to pay and file a case against the person who is harassing me further without knowing all this past.Because overtime a new collection officer calls and when I explain about all the credit shield, he leave and another person comes .

They are making customers fool. Here there is consumer court to protect the rights of a customer.

Any suggestions you can call me in
0507190155