1. I ordered a sofa cum bed online to the Ms Furniture Mart, Standard Information Services Private Limited 23, Shree Rajlaxmi Logistics Park Opp and bypass Police Chocky , Bhiwandi-Nasik Bypass Naka , Village Invoice number 201307634 MUM FRN-PD-OD-13-14-00017186. I wire transferred Rs. 25000/ (a discount of Rs 2500 was given on website price Rs. 27,000/) ON 13.11.13 to their account NO. 50200002788557, HDFC Bank, Goregaon East Station Road Branch, payees name Standard Information Service Pvt Ltd.
2. The sofa was supposed to be delivered on 25.11.13, since 25th they were saying that it has been despatched and they were not giving tracking details. On 2nd Dec, they sent docket no. which indicates date of despatch as 2nd Dec. From day 1 their dealing was not honest.
3. The website picture is very attractive. From workmanship it is obvious that they have copied the picture from some foreign furniture store website and decorated their own website to perplex the consumers, it is also a cyber crime to copy a copy right. In reproduction they could not even made the simplest thing – the cushions are made as pillows, in their picture it has height (3D) also, If it was their product this mistake could never happen.
4. Second thing the legs on the website are very short (a few inches) where as in actual it is about a feet. The proportion of legs and seat are different. That is why it gives a look of a bench rather than sofaThere is no check list how many or what parts are included in the consignment and there is no instruction to assemble. Till date they have not sent drawing or instructions to assemble as probably they do not have and this product is not engineered to be a sofa bed.
5. In website picture width of the back is half of the width of the seat. And back is lower than the width of the cushions, which is again a manufacturing defect in the product. The very shape and dimension of the seats, back and the cushions of the product are totally different to the one which is shown in the picture on website. Every bit of change makes the sofa cum bed as a bench.
6. The product was assembled by an expert carpenter, under the supervision of my brother, a mechanical engineer. There is no slot given to fix the back, it does not stand without the support of a wall. It is basically single iron bed with extra mattress.
7. Lastly, in the copied drawing on their website they could not remove the stool from the original picture which gives an impression that it is included and also when I asked the sales man at Furniture mart he said it is included. But they did not sent it with the consignment.
8. I tried to contact them to take back the sofa bed and refund my money, but either they will not pick up the phone or will disconnect.
9. Now I see there are many such complaints of Furniture Mart, Mumbai on the website.
10. Their Alternate address is
Shop no: 5, Irani Colony, Opp BMC garden , Goregaon , Mulund link road
Goregoan East, Mumbai -400063
Web: . Email
Request you to kindly look in to the matter and help me in getting the refund Rs. 25000/ and others may also be benefitted.


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