Gotogate – Product

Reported By: joan

Contact information:
www.gotogate.com finland

Pay attention booking tickets with EL Al Airlines, they are selling by Gotogate even they know that transit flights are not allowed in Israel. They sold me a ticket: Barcelona-milan-tel aviv-phuket. This ticket should never have been sold, since it is not possible to transit in Israel due restrictions, something that Gotogate should know and never sell this route
Faced with such a situation, upon arrival in Israel, I was detained at immigration and deported back to Italy, thus losing my connection, destination hotel, prepaid PCR at destination, having to book a new flight, more hotels, new PCR at Italy and new PCR in destination. Without counting all the inconvenience and generation of new documentation
I have spoken with Gotogate and after going through 4 operators, to whom I have had to explain my life, they tell me no
For more indignation, I paid Gotogate for insurance and they told me that this is not covered

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