Hamsafar Trip – I want to complain against a Travel agency called Hamsafar Trip, based in Noida for being a fraud company and cheating customers.

Reported By: Debolina Roy

Contact information:
Hamsafar Trip Noida

Hamsafar Trip is a fraud company. We booked a North Bengal trip for 3 people with them and the itinerary they sent us was for 35k, inclusive all charges (breakfast and dinner, private cab for the entire trip, hotels etc.). Within the first few days, they took the entire payment. After that 3-4 days before our journey, they said we have to pay 20k extra for cab as that will not be covered within 35k. We had the itinerary where it was clearly mentioned that cab service is included. They said if we do not pay 20k extra, then they will not refund our previously paid 35k or do any bookings. We were trapped and we decided to pay extra 20k and get the bookings done, rather than losing 35k. So, we paid that well. Later, they again told us that we have to pay around 7k more as GST. We again had the proof that in the itinerary, it was clearly written that 35k was inclusive of all currently applicable taxes and they denied that no, GST will not come under that and we have to pay 7k more. When asked for the GST no.they said they will not provide us any GST no.or invoice, we just have to pay the money or we can cancel the trip, but they will not refund us. Again, we were forced to pay more. Once on the trip, our cab was changed twice and was not dedicated to us, along with that we had to pay from our own pocket for dinner everyday (even though they said that dinner was included in the package and the itinerary also clearly states so) and the hotels they booked were in bad remote locations with very poor service!
Also, the employees working at Hamsafar Trip and terribly unprofessional and ill mannered. The travel agent who was in touch with us – Yash Chaudhary spoke to me in this exact manner over the phone “Hum desi insaan hai, tameez nahi aati. Jo bhi paisa maang rahe hain bhej warna koi bookings nahi milegi. Bhaad mein jaaye customer. Jo karna hai kar le, mera kuch ukhaad nahi sakti. police bhi kuch nahi bigaad sakti meri.” His female colleagues were equally abusive and shouting. I have never come across any company whose employees are literally this horrible with zero etiquettes or manners! Is this how customers should be spoken to?! Also, the overall experience was terrible. This is what this company does. They provide an itinerary with reasonable prices inclusive of everything, then once customers make the full payment , then they forced them to pay 30-40k extra with various baseless excuses, saying that if they dont pay, they will not refund the previous amount and not do any bookings! They basically trap customers with lies and later extract so much more money from them. I have the itinerary, the payment proofs and even some of the phone conversation recordings with them! If needed, I can provide it all to the correct forum.
Please help me here and help me and the other customers like me who were cheated by this Fraud company – Hamsafar Trip. Please let me know whatever is needed from my side and let me know the legal procedure to file a complaint against this company, if required and if possible.

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* Go to page
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