Reported By: Mohammad Khan
Contact information:
Hardee’s Restaurants
I am here at the Mushrif Mall Abu Dhabi and went to Hardee’s to order a veg meal. The attendant named Arjun( wearing yellow shirt, buttons open and gold chain around the neck and a cap on his head) informed me that they are out of stock for veg meals. I requested my nephew, Mohammad Rauf, to order it for me through Zomato and Hardee’s at Mushrif Mall accepted the order. I called the call center to enquire about the same and at first an Arab male received the call who was not helpful at all he was saying me they don’t have they don’t have have order something else. I didn’t have the Zomato order number so I had to call back again. No one answered the second time. Third time the next agent, conveniently an Indian, said they called the one who placed the order to confirm that they don’t have it and very surprisingly my nephew received the order. The call agents lied.
In UAE, this type of discriminatory behavior I didn’t expect. Please investigate as to why I was not served at the mall as the call center was trying to save its employee even though all of them lied to me and I was left hungry stressed and angry which is not good for a guy who is hypertensive and has a heart condition. I request justice.
I have the details of the order and the call log of Hardee’s call center.
P. S: I have indicated “Arab male” as his name wasn’t clear or he didn’t tell me his name. The other call agent was Indian. All LIARS.
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