Make India Journey – amount paid for package to kerala trip and need refund as they said that they can

Make India Journey Reviews & Complaints

Reported By: srikanthgopala

Contact information:
Make India Journey

We booked package for kerala trip which was scheduled on oct 22 to oct 28 2017 through make india journey website. Make india journey was referred by travelsetu website when we enquired for kerala trip for 3 families.
Package confirmed for 3 families for 7 days/6 nights is rs 95, 000.
On 2nd august 2017, we paid initial payment of 19, 000 through travelsetu website which was confirmed by make india journey through mail communication and we received hotel vouchers as well.
We paid 50, 000 directly to make india journey via account transfer to their account. 15k on 21st august and 35k on 18th sep which was confirmed by make india journey through mail communication sent to me.
I recently received mail saying that initial payment of 19, 000 which was done through travelsetu website has not reached make india journey and they said that they can’t arrange the trip.
I called them several times but their response was rude and only answer they give is that they can’t do anything.
I called travelsetu and they say that they have cleared the payments to make india journey.
When i try to ask about what happens to my money which is with make india journey they disconnect the call abruptly before even i start discussion.
I don’t understand why customers are dragged in issue between these two travel agent and portal.
I no longer trust this websites and i need my money to refunded.
if Rs 19,000 is not received then why did they receive second and third payments and also provided hotel vouchers.
During Calls with their representatives they threaten to cancel the trip without intimation
Please help me in looking into the issue as my 69, 000 is at stake now and they are playing a game on this.

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