Reported By: Biju Varghese

Contact information:
Mashreq Bank United Arab Emirates

Dear Sir,

I am Biju Varghese, Actually i buyout this card before 7 months that time i pay excess amount. i request for this amount to return back to me. That time they asked which branch you prefer, I tolled Dubai mall branch and they approved my request. After some days i call costumer care they tolled me you can collect pay order from that branch. Unfortunately when i reach there they closed that branch. Then I call again costumer care they tolled me, you can collect from any branch, I went to Dragon mall branch there also closed. Again I call to costumer care they tolled to go to near any branch and collect the money. So I went to Al Qouze Branch near noor metro station. they tolled me you cant collect from there, He tolled me he will put one request in system and he tolled me he will call with in 24 hours. But i wait 6 days he didn’t call me, then 16-02-2019 I call again costumer care, they tolled me they will call before Sunday evening. But unfortunately no body call me. How i can get my money already i spend my money for calling to costumer care & travelling to 3 branches where ever i mentioned in above, by taxi. So i humbly requested to you please respond my request.