Mashreq Bank Reviews & Complaints

Reported By: richard0915

Contact information:
Mashreq Bank

Old card # [protected]

Replacement for old card Upgraded # [protected]

My concern is on my old credit card #.[protected].
Because it generate multiple interest & late payment charges.

I just notice all this issue when I want to get a no liability letter on Mashreq Bank. Since I pay all the remaining credit on my new card. # [protected]

I already went to Mashreq Bank main office and check, how all this thing happened. They show me every thing that on MARCH 27, 2014
I activate the upgraded new card & what happened next on MARCH 28, 2014 the old card generate a statement and not transfer or carried out to the new card.

To make the story short, My concern & question is how this interest of 142.89 A.E.D was not carried out in my upgraded card?

Now the collection department is dealing with me & they want me to pay what ever the credit limit on my card that I have to pay it, for example the limit is 5300 A.E.D I have to pay this amount and I will able to get clearance letter.

I want the answer from the bank how this thing happen. But all the complain that I am raising from call center was keep on coming back to collection department

I am not delinquent customer, In fact you can trace all my record & payment history on my card. I don’t have any late payment charges on my upgraded card.

I Hope you can help me to solved this kind of issues.

Your Valued Customer,

Richard La Torre