OneAssist – mobile device claim not approved

OneAssist Reviews & Complaints

Reported By: leond

Contact information:
OneAssist

Hi,

I have purchased Mi Note 4 64GB from Mi site with extra mi protect plan. In which accidental damage to the device covers for 1 year.

Problem started when I was unable to use my speaker phone for which I visited nearest service center for repairing as phone is in warranty but I was informed by service center representative that your device is little damage & it is covered in insurance so you need to contact oneassist (mi protect) for the same. So i did the same. One assist team had called me to enquire about the incident & they were like investigating just to avoid the claim after collecting all the information After 1 week they have collected my phone. And one assist have sent the device to service center for quotation, after quotation comes to OneAssist they have denied the claim by giving some clause. If this is the clause which denies my claim then why they have collected my phone & sent to the service center, they could reject the claim immediately over the phone. Not at all needed to collect it.

And below is the response from them.

The company like One Assist is fooling all people request you to take this matter up. And take the strict action against the company like One Assist.

RESPONSE FROM ONE ASSIST
“With reference to your Service Request number 2388619, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 10 – Loss or damage caused by wilful negligence, Improper handling (No proper care of handset has been taken by insured to safeguard the property).

We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.

We will soon deliver your unrepaired handset to you.”

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