Qatar Airways – Claim

Qatar Airways Reviews & Complaints

Reported By: karishnankani

Contact information:
Qatar Airways
Dubai, United Arab Emirates

[email protected]
Dear Qatar Airways Team,

I am writing to you with a genuine and sincere request to look into my case and help me out.

My family and I were travelling to London for the first time and were excited about our holiday plans. So much so, that we planned our trip way well in advance. We were certain of our travel dates hence we booked all our hotel rooms as the non refundable option. We booked through your reputed airlines at a fantastic deal through Tajawal.

Unfortunately, due to diplomatic circumstances, Flights flying via Dubai was suspended, leaving us with only two options – getting a refund from Qatar Airways and re – booking another flight or get a re-route from your end 72 hours prior. We choose to get a refund – only because we were uncertain and apprehensive about flight timings and lay over from the re-routing as we have two small kids aged 3 and 7.

Tajawal and your team were very prompt with our refund which we are grateful to. We had to find other airlines that could offer a similar price range – sadly not the same dates that we had initially planned (11th – 21st July). We could only get a seat on the 10th – 22nd, which meant booking an extra 2 days and also our budget went much higher than expected. Also, our entire schedule for London and Scotland got messed up. We have had to pay extra to move hotel dates around, except for MARRIOTT REGENTS PARK – we have been trying to move our booking dated from 20th to 22nd instead of 19th to 21st. Since it was all non refundable, they are not willing to make any changes whatsoever.
My appeal and request to you is to help us out with the additional expenses we have had to incur for no fault of ours.
I am not asking you to take care of all our hotel bookings in London and Scotland; however I do strongly feel a reimbursement for 2 nights would only be fair. Amount being 400 USD for 2 nights.
I would like to re-open this case and appeal for a claim.
PLEASE FIND BELOW THE TAJAWAL BOOKING ID AND QATAR AIRWAYS TRAVEL ITENERARY FOR OUR FAMILY OF 4.
I am happy to send you all the correspondence we have had with expedia and Marriott hotel for us to move the hotel dates around.
I am certain you understand our plight and will help us out.

Thanks and Regards,
Karishma Satish Nankani

Hi Mr SATISH NANKANI,
Your booking was successful!
Your ticket will be issued and email shortly at [email protected].
Please use your tajawal ID A7051311064 when contacting tajawal.
Flight summary
Cancelled Hide
Flight from Dubai to London
Total duration: 11h 00m
1 stop
Flight

Qatar Airways
QR-1029
AIRBUS – A320
Departs
Tuesday 11 July 2017
09:55
Dubai – DWC
Arrives
Tuesday 11 July 2017
10:00
Doha – DOH
Class / Baggage
Economy (T)
Cabin: 7 KG, FREE
Checked: 30 Kg, FREE
Waiting time in Doha (DOH) 02h 20m
Flight

Qatar Airways
QR-1
AIRBUS – A350
Departs
Tuesday 11 July 2017
12:20
Doha – DOH
Arrives
Tuesday 11 July 2017
17:55
London – LHR, Terminal: 4
Class / Baggage
Economy (T)
Cabin: 7 KG, FREE
Checked: 30 Kg, FREE
Flight from London to Dubai
Total duration: 10h 10m
1 stop
Flight

Qatar Airways
QR-10
AIRBUS – A380
Departs
Friday 21 July 2017
13:00
London – LHR, Terminal: 4
Arrives
Friday 21 July 2017
21:55
Doha – DOH
Class / Baggage
Economy (N)
Cabin: 7 KG, FREE
Checked: 30 Kg, FREE
Waiting time in Doha (DOH) 02h 04m
Flight

Qatar Airways
QR-1020
AIRBUS – A320
Departs
Friday 21 July 2017
23:59
Doha – DOH
Arrives
Saturday 22 July 2017
02:10
Dubai – DXB, Terminal: 1
Class / Baggage
Economy (N)
Cabin: 7 KG, FREE
Checked: 30 Kg, FREE
Traveller details
1. Mr SATISH NANKANI
________________________________________
2. Mrs KARISHMA SATISH NANKANI
________________________________________
3. Master ISHAAN SATISH NANKANI
________________________________________
4. Miss SAISHA NANKANI

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