Reported By: Alexander Youn
Contact information:
regus.com Bellevue
I was currently using Regus’s mailing service at Ballard.
I had informed Regus that I needed a office lease for my lcb alcohol license.
They introduced me to a sales manager Jeff Walker and he introduced me to the Bellefield office park regus office in Bellevue. I liked the place, and asked if it was a “lease”(it is very important to know if its a lease because of LCB standards). He said yes, and kept calling afterwards despite the fact that I told him that I needed time.
Afterwards I signed the yearly agreement starting from March 2nd, 2023 because I needed to apply for the license. The LCB asked me for certain documents(affidavit of landlord, site plan, floor plan etc.), and I requested them to Jeff. From this moment Jeff was suddenly very slow in replying, showing a very different attitude compared to when he was always calling me for sales.
All of a sudden, Jeff told me that he could not give me the documents to me because regus is just a service and “this is not a lease nor a sub-lease”(which I was informed as a lease at the first place). Without the documents I could not apply for the license, so I could not proceed with my business, so I requested a refund and cancel to the agreement since the agreement was starting from march and it was December, 2022 ~January, 2023 at that time.
He told me that it was impossible. I asked for some mercy and some help because without the business going I could not make any money to afford the office. Then, he told me that if I pay for a month rental fee for February, 2023 I could change my year agreement to a month to month agreement and cancel the agreement. I did as I was told and signed another month to month agreement.
All of a sudden Jeff said he cant cancel the month to month agreement as well. I was now charged with two agreements. I was so upset, I told him I was going to take action for this. I called many lawyers and was preparing for a lawsuit, and suddenly today(March 21st) he mailed me that the month to month agreement was cancelled but the year agreement is still valid.
This actually meant that cancelling the agreement is a possible thing to do, but I am pretty sure that they just waited for March to pass so they could charge me for using the office(which I have’nt used at all)
I have almost lost my business due to this nonsense, my license application was suspended (I applied again and it made all of my business preparation delayed) and I have about 5,000 $ still retained by REGUS which really is almost everything I have. I have a record of all the messages and email that went back and forth, and based on this info I am preparing whatever it takes to report this nonsense.
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