Reported By: Jonathan Kimble
Contact information:
Regus San Diego
https:// www.regus.com/en-us
I’m stuck in a contract with Regus Virtual office that I can’t escape. The company renewed the contract without my permission, and I can’t get them to cancel it. I contacted them on several occasions and indicated that I was not going to remain open and had no way of paying them after my contract ended and the company automatically extended my contact. So now I owe them 70 dollars a month for another year, and I have not found a way to cancel the billing. I spoke with an onsite manager and that was also no help. Unilateral extension of a contract should not be allowed but somehow this company has found a way to make this work to their benefit. This was not the only issue as the company bills you in advance for services to ensure that they get every penny out of you. I was promised a credit for an erroneous bill and I never received the credit. I was warned to not do business with Regus because of unfair business practices and I could not imagine a company of this size would abuse its customers. However, I was quickly proven wrong. The company live down to every bad review, I read, and I cannot imagine how they have remained in business.
I really don’t have respect for this company! I’m going to share my experience with others including the BBB, Yelp, Scam Report and Edit. I am blown away that this company has not been accused and sued for predatory business practices! Considering that they bind you to reoccurring contracts without your permission. I would highly advise that you really read the fine print when entering into an agreement with Regus or simply find another company. I personally feel abused and fully taken advantage of. When I requested to have the account closed, I received an email response including a trusting statement “We have a business to run”. This was very sad and frustrating. I pray that others are not experiencing this issue and if so they can find some level of recourse. What a sad day for small business.
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