Reliance – change in call rates and sms scheme

Respected sir My name is Mitul Shah.My mobile no. is 9321609490.This is very old no. which has 1p/sec call rate for life time validity to any network also while in roaming.Recently i had notice that they have been charging me @1.5p/sec in local in network and 1.5re/min for outgoing & 1/re/min incoming while in roaming.i had tried to solve problem by contacting 198 and then 18602002011 but both in vain. I had also another complaint.As i am old customer,my sms scheme was rs11/month which charge 1p/sms to any network even in roaming.After change in company policy they stop my renewal n started charging me rs19/mnth.Since then i had problem double deduction for renewal of pack.Sometime i got refund but not all time.few month ago i was told by executive on 198 that its because i had double sms pack activated in my account i.e. rs11/mnth & rs19/mnth.So immediately deactivated rs19 pack. Yesterday,i called 18602002011 executive said that none of pack is activated and hence now i cannot even have rs19 pack back

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