Fail to deactivate MBBP_57 plan and after turning mobile data off, its deducting balance for data usage.
I activated special pack for mobile data MBBP_57 but now i want to deactivate it. Every time I send sms DACT MBBP57 or DACT MBBP_57 to 53739, it just says “Message Retries Over”
My 50MB data usage was over and I turned off mobile data in phone settings. Still, when I checked balance, near to Rs.100 were deducted. I checked again after few mins to ensure about the left balance, and then balance was deducted again by near Rs. 25. It deducted entire mobile balance till it became Rs. 0.057
This has happened in past also when I tried to subscribe data pack for Rs 14 validity 7. Later when I sent MBAL sms to check data balance, it said I have no data pack subscribed. Instead it subscribed some other service to phone. And it deduced some amount near to Rs 500.
This is causing highly inconvenience now. Please deactivate all auto-renewal packs on my number immediately.
Also, I am afraid to recharge my phone right now because I am afraid it will deduct the balance again.
Please solve this problem immediately so that I can recharge my phone for call-balance and subscribe for data pack of my new choice!
Mob Number: 7827019010