SEABIRD TOURISTS – need My Money back from the ITDC and Seabird Tourist.

SEABIRD TOURISTS- From Bangalore To Mysore Ooty 1n 2d (Dlx)

Hi I have travelled with Seabird tourist (ITDC) on 30th May 2014 for Mysore-Ooty (2 Days-1-Night Package) with ticket number- 1927382.

As per the ticket the journey should start at 6 Am in the morning from Marathalli, but the journey was started at around 7 Am, that to not from the location mentioned on the ticket (i.e. Marathalli, Seabird office) but from a Marathalli bridge location which is far away from the seabird office. The change in location was not been conveyed to me after repetitive calls to the seabird customer care number given on the ticket (Seabird Tourists (9900081600, 08025401011). No body pick up the phone after 30 minutes of repetitive calling on the umber and finally the person on the other side picked up the phone and provided me the transport officer mobile number, who then told me about the change in the bus starting journey location.
This is really an unplanned change though I have specifically asked many times to the customer care agent about the location while booking the ticket to avoid any issue as I am travelling with my aged Parents. This is really an unprofessional behavior by seabird tourist officials. As reached the place at 5.30 am early morning and they not even bothered to convey us the change in location.

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After getting in the bus and travelling for an hour we have changed the bus again at Seabird tourist Anand Rao circle office. After entering the new bus I Observed the bus was a total mess the seats were not proper condition the pushback function was not operating. The seat number 16 (a window seat) which is given to us was Closed with an iron sheet (for safety exit door) was making a lot of noise I was not able to sleep throughout the journey due to its loud noise. I have complained about the same to the tour guide but he has rude and done nothing to it.
For the second day journey we have been given a mini bus (Bus Number- ) the bus was in a bad shape, the window glasses were jam packed and was not opening fully. The tour guide was unprofessional and rude throughout the journey and was not able to give us proper Information about the tour journey. During the journey after reaching a shop named as “Cauvery Shop” between Mysore and ooty the bus got broke down and the driver asked the passengers to push the bus and then only it was started. I was worried about the Journey towards ooty which is all steep curve and turns road journey in the forest area.
During the site seeing the Tour Guide (Mr Ravi) asked us to pay Rs 50/Per head for entry tickets to (Forest entry Charges + Botanical Garden). But I have observed he has not paid any amount to any place. When I asked him about the same he argued with me and other passengers.
In the return back journey from Ooty to Mysore the bus stop at a Petrol Pump for refueling, then the bus engine got stopped again and though it was raining heavily outside still the driver asked all the passengers to push the bus from behind to get start it…It was really pathetic experience. If the bus would have broken down during the forest area, then what would have happened to all the passengers, It was really a horrifying experience.
**(Please find THE PHOTOGRAPH TAKEN FROM BACKSIDE while pushing the vehicle with this mail)
I was worried about the Journey towards ooty which is all steep curve and turns road in the forest area.
After reaching to Mysore all the passengers were dropped and shifted to other bus which has a similar pathetic conditions the roof was leaking with water due to heavy rain the seats were wet, the driver was drunk and scolding the passengers for complaining about the bus condition.
I feel like cheated by ITDC for not providing proper service as agreed by them, It really a broke my trust on ITDC and its pathetic Service Providers (Seabird Tourist In this case).

ITDC is really not care about the safety of their passengers and as I have been cheated, I need My Money back from the ITDC and Seabird Tourist.

Regards, Kapil

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