Reported By: anilhatti
Contact information:
The Pacific Holiday World
thepacificholidayworld.com
I paid 50,000 for a three-year membership. I had stated that our family of four has four members when I first applied for membership. I was advised to book a package for a studio room that can accommodate 3 adults and 2 children (over the age of 6), and to add an extra bed for a fourth person at a cost of 1000 + GST. According to their policy, children over the age of six are regarded as adults.
Now that I am making travel plans, I have learned that a studio room can only accommodate a maximum of 3 adults, and that if I want to accommodate a fourth person, I must book a separate room at the rate of the hotel.
What I was told when I joined is completely different from this. According to what I was told, the studio room can accommodate 3 adults, and I can add a fourth person for a fee of $1000 plus GST.
Whatever the salesperson and staff members promise, it is complete nonsense and a very long way from reality.
Imagine traveling and needing to reserve a separate room for children under the age of 18 (my son is one such child).
I had a terrible experience with them and would not advise anyone to use their services.
Anuja, a salesperson, and her manager (whose name I can’t recall), are both serial liars.
Above all, Customer Care Manager Sachin called and said he would take care of this problem. He also asked me to mark the problem as resolved.
I trusted him and gave it my mark of resolution, but now I realize that I am being pressured to use other hotel amenities that I don’t require, which is costing me a fortune.
When I tried to call Sachin to talk about this, he told me that this is the situation and that I must accept it or do whatever I want. That was so impolite.
I’m preparing to visit the consumer court right away.
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