Travelgenio Reviews & Complaints

Reported By: Henrico

Contact information:
Travelgenio
Jakarta Utara, Indonesia

My daughter Booked return ticket from hamburg to Jakarta by online. She used my credit card BNI signature.

Then I received notification 2 times from Emirates Air and from Travel Genio and they debited my card by euro 791.36 ( Travelgenio ) and euro 798.76 ( emirates air ) for 1 passenger and 1 ticket only!

My daughter call Emirates and they cant refund ( its okay for me because emirates already issue eticket for my daughter )

But TRAVELGENIO also refused to refund ( WHY??? You even didnt issue ticket for my daughter / and its impossible to isuue double ticket for same passenger same flight same destination same time of flight…)

It is happened June 26th 2018.

Buchungscode Travelgenio: 10908572
Buchungscode Sabre: OSFWGH

FLUGDETAILS
Hinflug
Abflug: Fuhlsbuttel (HAM), Hamburg, Deutschland
Datum: 25.07.2018 21:35H
Ankunft: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
22:10H (+1 Tag)
Reisedauer 19H 35m
Emirates (EK62)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig
Rückflug
Abflug: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
Datum: 08.09.2018 00:40H
Ankunft: Fuhlsbuttel (HAM), Hamburg, Deutschland
13:45H
Reisedauer 18H 05m
Emirates (EK359)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig

Please response AND cancel your charge to my BNI Signature CARD [4665 7300 0000 xxxx )

Thanks.
HENRICO