Via.com / Travel Agent – Not returning Airline ticket refund

Reported By: Sushil bhutra

Contact information:
Via.com / Travel Agent

Dear Sir/Madam,
I have booked Flight ticket from Via.com for Airindia express from Doha to Cochin.
However due to COVID-19 Airline cancel the ticket and after complain to Airsewa and DGCA Airindia Express confirm that ticket price has been refunded and asked to contact the Travel agent.

For last several month iam sending email to Via.com to refund my amount but they are not responding.
Even i email to Karnataka State Nodal officer and central Nodal officer but no one is responding.
Via.com do not care for my email reminder and even they know that no Nodal officer will take any action against them and hence they are not responding that whether they have received the refund amount from Airline or not and when i will get my refund.

Attached full communication email for your further action.

Thanks
Sushil bhutra

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