Yatra.com – full refund not processed

Reported By: Varshneya

Contact information:
Navi Mumbai, Maharashtra

I booked a flight on 11 Feb 2020 for travel to London and back to Mumbai through Yatra.com. The travel was to start on 18th April 2020, but airlines cancelled the flight due to Covid-19. I have been writing to Yatra.com for initiating full refund, but last mail which I have received from them is to talk to airlines directly and obtain an email from them for full refund. I talked to airline customer care and they informed me that I am not their customer as I have not booked ticket through them. As per airline, it is the responsibility of travel agent to contact airline and obtain refund orders.
Yatra.com booking reference is 110208372261
Airline PNR is UO7NJ7
booking amount is Rs 175186.00
I haveall the emails with me.

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