Yatra.com – Regarding alphabetic error in my name

Yatra.com Reviews & Complaints

Reported By: noushad

Contact information:

I made my booking through yatra.com for journey starting from 20/9/2017 and return 7/10/2017 from etihad airways . my yatra booking refrence number is 0508732232113. my airline pnr is CYZGFX. my name is Noushad Andodi. while booking i made an alphabetical mistake as nousahd andodi . which i wanted to correct it with yatra.com after 1 day of booking when it came to my notice. while speaking to 3 to 4 agents . i got a call from yatra agent Mr. jatin who says to me that only option to correct this mistake is cancel the ticket and you wont be refunded a single penny. I contacted airlines to which they replied to me they will do it only if they receive an amend booking email from yatra.com . which yatra refusing puting the complete blame on airlines. I have booked through yatra so i would want solution from yatra i cant be wasting my 26000 just for 1 alphabet. please help me.

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  1. Dear Noushad,

    Greetings from Yatra.com !

    As per our records, customer care team would have contacted you for all your concerns and have shared the required information and resolution with you. Should you require any further assistance, please call us on 955 5800 800 / 1860 5000 500 or alternatively write on support@yatra.com.

    Best Regards,
    Yatra Care !