Dunia Finance – credit card / i have been given wrong information regarding the interest charged on the card

Dunia Finance Reviews & Complaints

Reported By: Subodhhere

Contact information:
Dunia Finance

Hi, my name is Subodh, I had a total outstanding balance of AED 4643 as on July 2017. before i made the payment i had a telephonic conversation on 24 July to ask about partial payment. I was given the information that i will be charged only for the remaining outstanding amount after the amount i pay. I deposited 2000 and in the next statement i got fine for late payment and an interest of AED 293. I called them again and asked why am i being charged for late payment and such a high interest? They said they will reverse the late payment charges as its a fault form their side. Asking on the interest they replied that the interest is calculated on daily basis. I wasn’t made aware of this by the gentleman whom i spoke to on 24 July. I was polite enough and i agreed on making the full payment, (of which late payment fee will be reversed back into my acc).
On current month statement, the amount has been reversed but to my surprise there is another amount charged (interest charges) which is added to my statement.
I sent them a whatsapp msg (to which they reply within 24 hours) on 6th September, but i they haven’t bothered to reply or get back to me. I sent a msg on 7 September again and got a reply that they will get back to me in 24 hours on 9 September but till date i haven’t received any calls or msgs form their end.
I have always liked Dunai services but this time i feel cheated, which made me write this letter.
Kindly do the needful.

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