Etihad airlines – product/service: booking flights

Reported By: muniara A tasnim

Contact information:
etihad airlines Abu Dhabi
www.etihadairlines.com

I booked a flight with Cheapoair through Etihad Airlines for myself and my mother on 01/19/2021 and 2 days later learnt that my flight was cancelled by Etihad airlines. Due to a mistake made by Cheapoair, my booking number was different from my mother’s. My flight was refunded after 2 weeks following the cancellation.

My mother’s booking (70211438) was not cancelled. Since my mother cant travel alone I asked for a full refund of my mother’s ticket but Cheapoair, after much reluctance, filed for a refund request with Etihad Airlines.
I have been on this endless battle with Cheapoair to get the full refund for my mother’s flight because the issue was caused by Cheapoair in the first place. When Cheapoair booked my flight, the representative failed to tell me that paying with 2 different credit cards would result in 2 different booking numbers for myself and my mother. If I had known I wouldn’t have paid using 2 different credit cards. Due to that, 2 different booking numbers were issued and thus my mother’s flight cant be cancelled. She is an old woman and cant travel on her own and upon numerous requests now Cheapoair is delaying my refund request saying that Etihad Airlines is not responding to the refund request.

I pointed out to Cheapoair that the fault was not mine as the first representative gave me 2 different booking numbers when he shouldn’t have done so. After a month of heated communication with Cheapoair they told me that Etihad Airlines will refund my money in 2 more months. I decided I had enough and filed an official BBB complaint against Cheapoair.

I still have not received my mother’s ticket refund as of 02/17/2021 today, and am still battling legally against Cheapoair but now my concern is with Etihad Airlines also. It is not my fault that my booking was cancelled and my mother is an old woman who cannot travel alone so I have every right to get the money owed to me.

My refund amount owing with Etihad airlines is $901.38.
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