Etihad Airways Reviews & Complaints

Reported By: Maria Milet Miranda

Contact information:
Etihad Airways

I was supposed to take a flight from Istanbul to Abu Dhabi on April 8, 2018. However, upon check in, the Etihad staff told me and my companion that they cannot accommodate us because the flight was full. As compensation, Etihad will provide us 600 euros each (cash payment to be deposited to our bank accounts), one way flight c/o Turkish Airlines and lounge access that day. We took the offer because it was already the last leg of our trip. Three months later, after several phone call, email and social media follow up, I still have not received my compensation. My friend already got his on June 19, 2018. Etihad, this has been going on for 3 months and we are not going anywhere. What kind of service is this? Your customer service is useless. You have to provide me my compensation asap.