Etihad Airways Reviews & Complaints

Reported By: Gm007

Contact information:
Etihad Airways
United Kingdom

my itinerary was as follows…
name.. gautam kumar mohan
airline booking no nbodny
ticket no…6075155085727
ey0016 manchester uk to abu dhabi
ey0218 abu dhabi to new delhi

facts…
was scheduled to board n fly at 8.10am on 10/01/2018 from manchester uk but the flight was cancelled and I along with all other co passengers were kept in the dark about the next flight and made to wait at the airport for at least 8 hrs and after that given an option to either get on board a bus to travel down to london (4 hrs again) or to sit at manchester without any info or hope fir the next flight!
I took the bus… was served no refreshments on the way.!
managed to get on the flight to abu dhabi and then had to wait another 7 hours for the flight to my final destination.. new delhi
as if the torture wasn’t enough… found out that my luggage had not arrived on the same flight and would come next day…
had to buy a set of clothes n toiletries…
reached almost a day n a half later than scheduled

have been a regular traveller of etihad airlines but this experience has really disturbed me esp the arrogant attitude of the staff at manchester airport
would definitely want an explanation and adequate re imbursement as per policy