Etihad Airways Reviews & Complaints

Reported By: maria aitken

Contact information:
Etihad Airways
Perth, Western Australia, Australia

Dear Sir/Madam,
I am writing to complain to you about our recent flight (Sunday 17th June 2018: 17:30) with Etihad from Perth Australia to Abu Dhabi which took approximately eleven hours. This flight (VA 7200 Airbus A3 30-200) has had a really traumatic effect on my whole family which will have a long term impact on their mental health and well-being when flying.

For the duration of the flight all four members of my family suffered from difficulty in breathing and extreme fatigue, yawning, dizziness and confusion, which would appear to be caused by a lack of oxygen and a very hot cabin on the flight.

When we tried to alert the flight attendants to inform them of our worries and extreme discomfort, ringing the bell multiple times, we were ignored continuously and no one came to help. The seat belt sign was on constantly therefore there was no attendants to speak to, which added to the anxiety.

There were very young children crying constantly and in a very distressed state for the majority of this time and we witnessed that they were also not helped by staff.
There was no water offered to any of us for the whole of this flight, the reclining seats did not work and the personal in-flight entertainment also did not work. We received no packs with ear plugs etc.

We are returning on Sunday 15th July, flying from Edinburgh Airport at 9:05am (EY28) and we are all extremely anxious about experiencing this again. My family have flown with Etihad for over twelve years now, taking annual vacations to visit our family in Scotland and have always recommended your airlines to family and friends in the past. However, we will be reluctant to recommend or use Etihad Airlines again in the future due to this extremely distressing experience.

Yours faithfully
Mr and Mrs Blunden and family.