kaunsa .com – No delivery, no Refund

Dear sir,

I booked online to purchase a Micromax canvas HDa116 mobile on 28/07/2013 and paid rs.9039 through my HDFC bank credit card.. I also received a payment confirmation on my yahoo mail from Kaunsa.com with my item order no.. My target date of delivery was 13/08/2013. But on 03/08/2013 I saw that my order status as well as delivery status was success in my Kaunsa.com account. I asked the fact to their customer care number but they assured me that I will get my product on or before 25/06/2013 positively . I also posted a complain ticket on Kaunsa.com.. But on 5/7/2013 I received a message from Kaunsa admin as follows .- “dear customer, we are extremely sorry for the inconvenience caused to you. We would like to inform you that the product which you ordered got out of stock due to bulk of orders so we could not be able to provide you same,instead of that we can provide you cash voucher of the same amount which was paid by you through which you can purchase any other product from us. We are waiting for your response. Regards support team” Since I booked micromax canvas HDa116 mobile and I had no money to purchase a micromax canvas HDa116 mobile I did not agree to take any cash voucher as stated above by Kaunsa admin. However,I have posted complaint tickets for getting full refund rs.9039 in Kaunsa.com complain posting system and several mail to ” that I have called kaunsa customer care service number several times asking them about my refund. But they told me that refund confirmation will received me shortly but no message has been received to me till now. i have second I booked online to purchase a Micromax canvas HDa111 mobile on 28/07/2013 and paid rs.9239 through my HDFC bank credit card.. I also received a payment confirmation on my yahoo mail from Kaunsa.com with my item order no.. My target date of delivery was 13/08/2013. But on 13/08/2013 I saw that my order status as well as delivery status was conform in my Kaunsa.com account. but not deliver still now.

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