Neem travels – Forcing to take unsolicited tour

Reported By: Asha Doshi

Contact information:
Neem travels Mumbai

We had paid 5.39,750/,in 2019, after which lockdown happened. No one answers, give details about tour programme, because they are my money with them, behave very rude. Went to Mumbai head office since no person giving reply, all different person coming on phone and tossing to another person. Spent for going to Mumbai head office at kandivali, booked Australia tour, 18 Feb,2023, abruptly cancelled by Neem holidays, still charged us 11,000per person with no fault of ours. Later I only inquired about other departure, sales person send Scotland tour itinerary, I didn’t like the itinerary as it was only road travel and orientation tour, found very costly as 3 out of 10 days was only commuting. Due to the disorganised office staff, though I had NOT booked this tour, not filled the booking form or send the confirmation message or mail, then too the ticket was issued in our name. Since no Australia tour was not happening, Ahemdabad branch manager gave me option of Enchanting Europe tour which we agreed, they fix visa appointment in Mumbai, there staff person came with uk Scotland itinerary which we had NEVER booked, we refused to go for submission on which he said it is dummy and for visa purpose only, office staff has given this but once visa granted, you file for Schengen visa, and we not aware of the intention, trusted as we were not aware of the technicalities and had to trust neem travels. After coming back to Ahemdabad, to my shock, l got call from neem holidays , account department for balance payment of uk Scotland tour on 10 may 2023, saying tickets are issued long back and if we do not take this tour which I NEVER booked , entire amount of 5,39,750/will be forfeited. Just because there is miscommunication within office staff, we are made to bear this loss. We have refused to take this unsolicited tour, I want refund of the amount that we have paid trusting neem holidays.


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