Qatar Airways – mishandling of baggage at check in counter by qatar air line staff

Qatar Airways Reviews & Complaints

Reported By: Saple

Contact information:
Qatar Airways
Dubai, United Arab Emirates

Our family (four Members) traveling to Manchester from Dubai by Qatar Airways ((QR1021 & QR0264) with ticket reference number WIYPB3.
In Dubai on 31/05/2017 at check in counter we checked in five bags weighing total 77 Kgs. At Manchester Airport we noticed only four bags were received against five bags, also we have handed over only four tags. Our most heaviest bag weighing approx 30 kgs was left behind at Dubai.
In Manchester we lodged on line complain on 02/06/2017 (Ref# Qatar Airways Case RES4045634). But there was no proper response.
The bag contains:
Our further travel documents (Train tickets from Prague to Vienna to Warsaw in Poland).
Our official suits (as we had official meeting in UK/Poland) and daily casuals.
All our official meeting/presentation documents.
food items and utensils for our daughter who is studying in Prague.
Our valuable goggles, dress materials, make up kits including electric shaver and so many regular used items.
Due to loss of this bag we have Purchased all new cloths and tickets at extra cost. No need to say we lost our valuable time for this procurement otherwise was our leisure time.
in addition the value of mental stress is not countable.
The whole trip from 31/05/2017 till we landed on 08/06/2017 was in tensions and arguments among us adding the loss and loss.

We totally lost all the enjoyment of this family tour due to small mistake of one person that is cause of pure negligence at check in counter.
This is not at all tolerable and we need our complete recovery of loss.

In addition while returning to Dubai on 08/06/2017 we found our bag in store labeling it as Unknown (Tag No. is DXBXH96170)
we contacted DNATA representative and identified our bag.
however he refused to returned due to there is no official letter from the airlines to do so.

To conclude i request you to return our bag and refund all the loss incurred by us in the entire journey.
Appreciate your quick response to the following persons

Mr. Rajendra K Saple, Mobile +971 50 7961559, Email: [email protected]
Mrs. Kiran R Saple, Mobile +971 50 8679179, Email: [email protected]

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