Qatar Airways – missing bag. reference no mhew 2472

Qatar Airways Reviews & Complaints

Reported By: chandrakumar sutharsen

Contact information:
Qatar Airways

The Management of Qatar Airways

Dear Sir,
I really appreciate your efforts to found my missing baggage ( Tag Number WS0838048175). On August 12th 2017 I received an e-mail from Qatar Airways Chennai, India stating that my bag is been connected to Colombo (Ref no QR662/12th August 2017 DOH/CMB) and request me to contact Colombo station.

Later I received an e-mail from Customer Airline Coordinator Baggage – Bandaranaika International Airport, Katunayake stating that they have received my bag and asked me whether I have any contact in Colombo.unfortunately I have no one in Colombo.

I had contacted Mr.Geenath Dilanka SriLankan Airlines Customer Airline Coordinator Baggage and he stated that I have to come in person or send some one with my passport with no obligation letter to pick up my baggage. I told him I won’t be able to do both options and I was not satisfied with the service. Then, He asked me to contact
colombo Qatar Airways 0112251099, 0773207083 for further action and I called them several times but no one responded to my call.

I don’t understand why should I go through all these kind of uncomfortable situations. How could I give my passport to some one. It may put me in trouble some time. I hope you understand.

I won’t be able to go in person to collect my baggage, Because of I’m in Jaffna which is 500 Km away from Colombo. And, as I mentioned early in my e-mail We have a family wedding next week and I have some important staffs for the wedding in my bag. I have no time to go in person since the wedding date is getting closer.

I request you to deliver My baggage to my address in Jaffna. I appreciate your early attention.

My address
Prajistan
Appiah Lane,
Kokuvil West,
Kokuvil, Jaffna
Srilanka.
Contact : Sutharsen Chandrakumar
94-778-812-137 & 94-777-228-408

Thanks & Regards
Sutharsen Chandrakumar

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