Qatar Airways – ticket refund

Qatar Airways Reviews & Complaints

Reported By: Amir Yaafar

Contact information:
Qatar Airways
Dubai, United Arab Emirates
Due to the Travel blockage imposed by UAE government on Qatar Airways, and as agreed by the Qatar Airways management to give full refund on the unused tickets. The refund requested on July 10, 2017 13:58.

It is agreeable that the refund process is time-consuming but normally it will take max 1 week for refund process to be completed as we are using technology, not the physical letter unlike past 10 years ago.

On July 27, 2017 11:59, received confirmation from them comfirming that the refund of AED 1490 has been processed. ‘Greetings from Qatar Airways Support.
This is to confirm that your refund request sent on 10 July 2017 for booking reference has been processed.
We have refunded a total of AED 1490.00 to the card you made your purchase with, which should reflect on your account in a couple of days.
Please note that it may take up to 28 days for the amount to appear on your account statement.
In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will initiate an investigation with the card company.

My bank statement showed a refund from Qatar Airways was only AED 60, not AED 1490 as per their confirmation. After going and forth, they confirmed again that the AED 1490 was processed, but not as per my bank.

How come a so-called World Class airlines treated a passenger like this. Refund of AED 1490 will not bankrupt Qatar Airways. Countless emails were sent to them with no replies.


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